Shipping Policy
Thank you for choosing Rock & Rig for your automotive accessory needs. We're committed to delivering your orders reliably to destinations around the world through our trusted shipping partners.
Depending on product availability and your location, orders may be fulfilled from our U.S. warehouse or other distribution centers.
1. Order Processing
Most orders are processed and dispatched within 1¨C3 business days after confirmation.
Please note that processing times may extend during peak seasons, holidays, or due to unforeseen circumstances such as weather events or inventory constraints. Processing time is separate from transit time.
2. Shipping Rates & Delivery Estimates
United States (Contiguous)
| Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|
| $29.99 and above | FREE | 3¨C14 business days |
| Under $29.99 | $7.99 | 3¨C14 business days |
Alaska, Hawaii & Puerto Rico
| Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|
| $39.99 and above | FREE | 5¨C14 business days |
| $29.99 ¨C $39.98 | $7.99 | 5¨C14 business days |
| Under $29.99 | $12.99 | 5¨C14 business days |
International Shipping
We ship to numerous countries worldwide, including but not limited to Canada, the United Kingdom, Germany, France, Australia, Japan, and many others.
| Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|
| $29.99 and above | FREE | 5¨C14 business days |
| Under $29.99 | $9.99 | 5¨C14 business days |
Note: Delivery timeframes are estimates starting from the shipment date and are not guaranteed. Factors such as customs processing, carrier delays, holidays, and weather may impact actual delivery times.
3. Shipping Carriers
We work with reputable carriers including USPS, UPS, FedEx, DHL, and other logistics providers. The specific carrier for your order is selected based on destination, package dimensions, and service availability.
4. Order Tracking
Once your order ships, you'll receive a confirmation email with tracking details. Please allow up to 48 hours for tracking information to update in the carrier's system.
If your tracking hasn't updated for an extended period or your package hasn't arrived within the estimated window, please contact us at support@rockandrig.com.
5. Customs & Import Fees
International orders may be subject to customs duties, import taxes, VAT, or similar charges imposed by your country. These fees are typically the responsibility of the recipient and are not included in our pricing unless collected at checkout.
6. Remote Area Deliveries
Some remote locations may require alternative shipping methods or additional surcharges. If this affects your order, we'll reach out to confirm options before shipping.
7. Order Modifications & Cancellations
To change your shipping address or cancel an order, please contact us promptly at support@rockandrig.com. Orders can generally be canceled within 6 hours of placement. Once an order has entered the shipping process, cancellations or address changes may not be possible.
8. Lost or Delayed Packages
If tracking shows delivery but you haven't received your package, please notify us within 14 days of the recorded delivery date. Carrier claim deadlines are strict, so timely reporting is essential.
9. Damaged or Incorrect Items
Please inspect your order upon arrival. If items arrive damaged, defective, or incorrect, contact us within 7 days at support@rockandrig.com with:
- Your order number
- Photos or videos showing the issue
- Images of the product and packaging (if applicable)
10. Contact Us
For any questions about shipping or your order, reach us at:
Email: support@rockandrig.com
We typically respond within 24 hours during business days.