Privacy Policy

Last Updated: October 2026

At Rock & Rig, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding that information.

1. Information We Collect

Personal Information

When you make a purchase, create an account, or contact us, we may collect:

Name, email address, and phone number
Shipping and billing addresses
Payment information (processed securely through our payment providers)
Order history and preferences

Automatically Collected Information

When you browse our Site, we automatically receive certain data, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on the Site
Referring source and browsing behavior

2. How We Use Your Information

We use collected information to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Send order updates and shipping notifications
Improve our website and shopping experience
Comply with legal obligations

3. Marketing Communications

With your explicit consent, we may send you promotional emails about new products, sales, and updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at support@rockandrig.com.

We never sell, trade, or share your personal information with third parties for their marketing purposes without your explicit consent.

4. Consent & Withdrawal

By providing personal information to complete a transaction, you consent to our collection and use of that data for the specific purpose of fulfilling your order.

You may withdraw your consent or request access, correction, or deletion of your data at any time by contacting us at support@rockandrig.com.

5. Disclosure of Information

We may share or disclose your information in the following situations:

Service Providers: Trusted third parties who assist us in operating the Site (payment processors, shipping carriers)
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Payment Security

We use industry-standard encryption (SSL/TLS) and comply with PCI-DSS standards to protect your payment data. Sensitive payment information is encrypted and transmitted securely. We do not store complete credit card numbers on our servers.

7. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser preferences.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Age Requirement

By using this Site, you confirm that you are at least the age of majority in your jurisdiction, or that you have parental/guardian consent if you are a minor.

11. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be posted on this page with a revised date. We encourage you to review this policy periodically.